Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
clean
great location
rude staff
dining could be improved
8.2/10
Great
Rooms
8.0
Location
9.3
Service
8.3
Dining
8.3
Guest reviews
8.2/10
based on 25 reviews
4/5
based on 328 reviews
8.1
8.1/10 based on 2211 reviews
#9 of 42 hotels in Mainz based on Tripadvisor
Helen
United States,
February
2024
8.6/10
I had a fantastic stay at this hotel. The rooms were modern, clean, and well air-conditioned, essential during the hot weather in Mainz. The location was superb, just across from the train station and within walking distance to many attractions, but some better restaurants were a short walk away in the historical center. The service was mostly friendly and helpful, although one receptionist was a bit rude. The dining options exceeded my expectations with a great selection of foods. Overall, a great value for the money.
Rooms
9.0
The rooms were modern, clean, and tidy with excellent air conditioning, which was a lifesaver during the hot weather in Mainz.
Service
8.0
The service was generally very friendly and thoughtful, although I encountered one staff member at reception who was a bit rude.
Location
9.0
The hotel's location was wonderfully convenient, just across from the train station and close to the historical center of Mainz.
Dining
8.0
The dining experience was beyond my expectations, with a good variety of options that included hot food choices.
Facilities
9.0
The hotel had great facilities to ensure a comfortable stay.
clean
rude staff
Bruce
United States,
December
2023
8.8/10
My stay at the hotel was fantastic! The rooms were clean, bright, and quite spacious, filled with sunlight and free internet access. The service was top-notch, with the staff being friendly and accommodating, even allowing us to stow our luggage on our last day. The location couldn't have been better, right next to the Mainzer Hbf and close to the railway station. The dining experience was delicious, offering a good selection of juices, cereals, meats, and cheeses. Overall, a great value for money with a few minor room cleaning issues.
Rooms
8.0
The rooms were very clean, quite spacious, and had everything we needed.
Service
9.0
The staff was friendly and kind, making our stay even more enjoyable.
Location
10.0
The location was superb, right across from the train station and easy to access from the airport.
Dining
9.0
The dining experience was absolutely delicious, with a good selection of food in attractive surroundings.
Facilities
8.0
The facilities were well-maintained and provided everything we needed during our stay.
W.
United States,
July
2023
8.0/10
Staying at this hotel in Mainz by the railroad station was a decent experience overall. The rooms were satisfactory, the breakfast was good, and the location was excellent for a stopover when traveling elsewhere. However, the crowded environment and potential noise from the busy surroundings might be a drawback.
Rooms
7.0
The room was clean and fully functional, with all the necessary amenities. However, it felt very crowded due to the hotel being full, and noise from the street could be disturbing.
Service
8.0
The service was really friendly and helpful, offering tips for our onward journey and assisting with luggage storage. They were prompt in bringing what we needed.
Location
9.0
The location couldn't be more convenient, right across the street from the train station in Mainz. Perfect for easy access upon arrival or departure.
Dining
8.0
The dining experience was very good, with plenty of choices including a satisfying breakfast that kept us fueled for the day.
Facilities
8.0
The facilities worked well for us during our stay, and we found everything we needed to be in good order.